Internet / Mobile Banking FAQs
Welcome to our Frequently Asked Questions section. Please click on the questions below to reveal the answers.
You may sign up for online banking using the mobile app or the website. The username and passwords are the same for both the website and mobile apps once created.
To Login on the Website:
Click the login button on the homepage of the website.
Which Internet browsers can I use to access my accounts online?
Generally the most current and previous release of the following browsers are supported: Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (Apple). Internet Explorer is no longer supported by Microsoft and will not work.
To download the App:
Search the app store or play store for Eagle Bank MN.
https://apps.apple.com/us/app/eagle-bank-mn/id1529503869
https://play.google.com/store/apps/details?id=com.eaglebankmn.grip&hl=en_US&gl=US
Make sure you have the correct app for Eagle Bank MN.
It will have a black background with a teal eagle and clouds in the background.
Install the app.
From the website or app, Click First Time User? Enroll Now. Follow the prompts to enroll.
Begin by entering an email address and phone number to verify your device. A code will be sent by text message to the cell phone number you specified. If your phone doesn’t accept texts, you can choose a different option (such as voice phone call).
Enter your verification code when prompted.
When you log in for the first time using the mobile app you’ll also be asked to enter a 4-digit passcode. You will need to remember that code for future sign on. If your device accepts fingerprint or face recognition – you can set that, and you will not need the 4-digit passcode for future sign on.
Follow the prompts to continue and log in.
No. Check the “Don’t ask for codes again on this computer” box underneath where you enter your password if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code.
Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to online banking.
Two-Factor authentication uses a unique one-time access code to verify identity and log on to online banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.
On the verification code screen click “Try another way” located beneath the Verify button
Select Phone Call and click Next. You will receive an automated phone call that will provide your access code (Have a pen and paper ready)
Return to the verification code screen and enter your access code and click Verify
If you are still having trouble, contact us to ensure we have the correct phone number on file.
The web site utilizes 128-bit encryption. This ensures that unauthorized individuals cannot view your personal information. Access is also protected by only you knowing your username and password. It is important that you do not share this information. Two-Factor Authentication is also required which delivers only you a code outside of internet banking to verify your identity.
“It looks like you’ve already enrolled.”
This error is present during the log in process and typically means that our records show that you have previously created an account with us. If you forgot your username and password, on the log in page click “Forgot?” and follow the steps to recover your account.
“Does not meet username or password requirements.”
This error is present during the enrollment process or when updating credentials. Click on Show Rules below the username and password field to see the credential requirements.
“Incorrect phone number.”
This error is present during the enrollment process and means that the phone number you entered does not match the phone number we have on file. If you have an alternative phone number, you can try again. If you would like to update your phone number in our system or need other assistance, please contact us.
“Oops: The information you provided doesn’t match what we have on file.”
This error is present during the log in process and typically means that your account information does not match our records. Please contact us via phone to confirm we have the correct phone number and username on record.
“Please verify your information and try again.”
This error is present during the log in process and typically means that your credentials didn’t match our records. Try entering your credentials one more time. If the error persists, please contact us.
“Your account needs attention.”
This error is present during the log in process and typically means that your account has been locked. This can happen for a variety of reasons but is easily resolved. Please contact us for assistance unlocking your account.
You can change your username or password at any time in online banking.
To change username:
Log in
Select your username icon in the top right corner or menu in mobile banking
Select Settings and then select Security option on the left side menu
In the Username field select Edit
Enter your current password when prompted
Change your username and select Save
To change password:
Log in
Select your username icon in the top right corner or menu in mobile banking
Select Settings and then select Security option on the left side menu
In the Password field select Edit
Enter your existing password, and then enter a new password
Select Save
You can update your phone number, email address, or primary address in online banking.
Log In
Click on the User Profile icon and click Settings
Click Edit next to your phone, email, or address
Verify your password
Edit your contact information
Click Save
Website
Click on “My Profile” or it may be your name in the lower left corner.
Click “Sign out”
Mobile App
When you are using the mobile app, there is not a log out button to push. Each time you navigate away from the app, your active session is ended, which serves the function of a log out button.
If you want to remove the connection between your device and your account altogether, you can go to the Menu > Settings > Remove Profile. This will remove all association between your account and the mobile device and app you are using. Each time you attempt to access the app after this, you will have to put in the full username, password, and 2-Factor authentication to authorize your account on that device.
You can rename any account in online banking.
Log in
Select an account from the Accounts section
Select Settings from the options menu
Next to the account name, select Rename
Type the new name, and then select Save
You can also rearrange the order your accounts display in online banking to reflect the sequence you want.
Log In
From the Accounts click on the three dots and click Organize Accounts in online or click the opposing arrows in mobile
Drag and drop the accounts to rearrange the order
Click Done
What are eStatements & what are the benefits?
An eStatement is an electronic version of your account statements viewable as a PDF through Online Banking. It is an alternative to paper statements sent through postal mail.
The benefits include:
View, download or print account statements and notices online 24/7
Receive electronic versions up to a week faster than paper delivery
Reduce the risk of mail fraud and identity theft
Save paper, reduce waste, and shrink your carbon footprint
Online banking saves 18 months of eStatements. eStatements begin to accumulate the month following enrollment.
Your eStatement looks the same as your paper statement and is considered an official document.
How to Enroll in Free eStatements
Log into your Online Banking account and select one of your accounts.
Click Settings.
Click advanced settings.
Choose the accounts you’d like to enroll.
Verify your email address. If your email is incorrect, update it in the space provided.
Enter a security phrase. This phrase will be displayed on all valid eStatement emails sent from Eagle Bank.
Enter the enrollment passcode. The passcode will be revealed after selecting Click Here, then enter the enrollment passcode in the provided area.
Click the box, I agree to the terms. Click Enroll Now.
Click OK.
Your first eStatement will appear during the next statement cycle.
How to View eStatements
Log In
Click on any account listed
Click on Documents from the Account Details page in the options menu
Statements will be listed. You may view, save or print your statement
I just enrolled in eStatement, but there is nothing there.
You will begin to receive eStatements the month following your enrollment because eStatements are not produced for your account prior to your enrollment.
If I sign up for eStatements will I still receive paper statements?
Paper statements will be discontinued when you sign up for eStatements. You can view, save and print your eStatements at any time, and they are legally the same as the paper version we mail to you.
Who can I pay with Payments (Bill Pay)?
You can pay almost any company or individual in the US, including companies that send you bills, like your electric company, or a person or organization that you owe money to, but don’t necessarily receive a bill from, like your babysitter.
How do I set up a payee with Payments (Bill Pay)?
Clicking “add payee” at the top of the payments page will walk you through a one time, step-by-step setup process to gather key information used to send your payments.
How do I change a payee’s information in Payments (Bill Pay)?
Log into Online Banking and click on payments on the menu on the left. On the app, you may need to click the 3 lines on the top left to find the payments link.
Find the payee you would like to edit and click on their name to get Payee Details.
Click on the pencil icon on the top right.
Make changes and click “Submit”
How do I delete a payee in Payments (Bill Pay)?
Log into Online Banking and click on payments on the menu on the left. On the app, you may need to click the 3 lines on the top left to find the payments link.
Find the payee you would like to edit and click on their name to get Payee Details.
Click on the pencil icon on the top right.
Click the trash can icon.
What is Mobile Deposit?
Mobile Deposit is a simple way to use a smartphone to deposit checks into your checking account.
Are all accounts eligible for Mobile Deposit?
No. Only the Eagle Secure, Eagle Reward, Eagle Senior, Eagle Student and Business Checking has access to Mobile Deposit. If you have a different checking account type, we can upgrade it to one that qualifies. This change does not change your current account number or any scheduled deposits or debits. Please contact us for more information.
How do I access Mobile Deposit?
There is a link on our Mobile Banking app.
How should I endorse my checks for Mobile Deposit?
When endorsing your checks, please write “For Mobile Deposit Only” below your signature on the back of the check.
What are the Mobile Deposit limits?
To see your limits, click on deposit, then deposit limits.
How will I know the deposit worked?
When you log in, scroll down until it says remote deposits. It will show accepted or rejected.
Accepted deposits will be credited to your account typically the by the end of the same business day if deposited before 2:00 pm central time or by the end of the next business day if deposited after 2:00 pm central time.
What should I do with my original check once it’s deposited?
We recommend that you store your original check for 30 days (do NOT write “void” on it) and then destroy it to ensure it is not re-presented for payment.
